Are you looking to achieve a purposeful, engaging and meaningful career in a not-for-profit sector and make a difference?
Living My Way is a trusted Member-based not-for-profit organisation with 30 years experience in supporting people with disabilities to live independently with choice and control. We have committed to delivering exceptional service standards and outcomes for our Members.
As a Service Planning Officer – Customer Service, you will be pivotal in supporting our members in their life cycle with Living My Way. You will be the first point of contact to start their journey and to maintain strong partnerships with our current membership.
Focusing on the delivery of Living My Way's values, this role will see you provide direct service to our members. On a daily basis you will be involved in the creation of individual support plans, managing workers compensation policies, ensuring all Members are onboarded and inducted thoroughly, as well as the effective utilisation of Member plans and ensuring customer satisfaction. You will also be involved in managing member escalations and work in partnership with other portfolios to produce best service outcomes, along with supporting the team through our after-hours emergency on-call system on a rotating roster.
This full time role based in the Sutherland Shire will offer you flexibility with remote working as part of our business model. When you come to the office, you will enjoy free undercover parking, collaborative team culture, rostered days off and professional development. We have wellness programs, employee assistance programs and career progression opportunities.
Your Skills and Experience
You will have:
- Experience in NDIS planning or a planning background within another industry
- An understanding of NDIS, NDIA and DSOA processes and provider requirements
- Exceptional written and verbal communication skills
- Commitment to customer service and exceeding customer satisfaction.
- Demonstrated understanding of members we support and their carers
- KPI driven and ability to meet deadlines
- Well-developed computer literacy skills in MS Office.
We have embedded an employee value proposition which includes:
- Employee Assistance Program
- Professional Development
- Study Payments
- Wellbeing Programs
- Flexible Working Options
- Roster Day Off – per month
- Employee Recognition Program
- Team Celebrations
Living My Way is a medium sized not-for-profit organisation that truly invest in people. We support our Members to live their best lives. That includes you, our employee.
If you are customer service obsessed, this may be the role for you! Please apply now on the link below!
Living My Way is committed to building an inclusive and diverse workforce that reflects the communities and the Members we support and advocate for. We encourage applications from Aboriginal and Torres Strait Islanders, people of all ages, identity, and abilities. Living My Way supports vaccination as the best way to keep our Members, communities, volunteers and employees safe from COVID-19. Vaccination for COVID-19 is a condition of employment and volunteering.
For further information, please contact Sandra De Jesus on 0499 984 880 or email: San[email protected]
Applications Close Friday 26th May.