Living My Way Charter of Rights – Easy read version

Living My Way is my go-to because they always know the answer and if they don't know the answer, then they go and find out for me.

Every piece of equipment that I rely on throughout my day Living My Way has played a hand in it. It doesn’t just make life easier, it makes it possible. Without them, I honestly don’t know how I’d be able to function.

Having Living My Way is like having someone that’s willing to run the extra mile just to get the right answer. The human side of it is special and that’s what makes Living My Way better than most.

The Plan Management team have always been very helpful when I’ve had questions about my sons funding and how it can be used and they’ve provided ample warning when funds were about to run out.

I do my own recruitment, rosters and day to day management, liaise with my staff and rostering them. I really enjoy doing this. At the end of the day, I am the person they answer to. It’s very important to me to have control and choice... My work day can change but I can control and negotiate changes as I manage my staff. I learned a lot of skill negotiating and dealing with people.

If there are any problems or anything I'm concerned about, I know I can pick up the phone and talk to someone in the office at Living My Way. They're all very helpful and have far more knowledge about the NDIS than I do.

I know Living My Way take all their Members really seriously. You're not just a number or someone on a piece of paper, you're a person with their own needs and interests.

It's so simple. I just email and the invoices are paid – there is no fuss and I receive all the information I need to manage things from my end.

I know that Living My Way take all their Members really seriously. You’re not just a number or someone on a piece of paper, you’re a person with their own needs and interests.

Every piece of equipment that I rely on throughout my day Living My Way has played a hand in it. It doesn’t just make life easier, it makes it possible. Without them, I honestly don’t know how I’d be able to function.

I don’t think I will ever understand the NDIS without the help of Living My Way and I wouldn’t hesitate in recommending Living My Way to anyone looking to have their NDIS plan, Plan Managed.

I know that Living My Way take all their Members really seriously. You’re not just a number or someone on a piece of paper, you’re a person with their own needs and interests.

My Support Coordinator, has been wonderful. She is enthusiastic and passionate about helping me. When I have asked for help, she has acted quickly and diligently.

We find the staff very helpful and are very happy with the service we receive.

I am very happy with the communication from Living My Way. During Corona Virus restrictions, the OT has been checking up on me almost weekly and that means a lot. Living My Way take a lot of the stress off my husband and I by organising payments, etc. We are very thankful.

I have found this to be a very valuable service. My Occupational Therapist is a pleasure to work with and she is very helpful.

Very friendly staff and best service

Always recommend Living My Way

Staff are very courteous and helpful

Only just joined but happy so far. My Support Coordinator is lovely.

Very helpful and friendly staff

I have always found staff to be responsive and courteous at all times.

You do a fantastic job

Great support during COVID-19 The webinars were good Love the regular newsletter by email

Can’t fault Living My Way 🙂

I am very happy with the support Living My Way gives me

Staff are always friendly and helpful. Thankyou!

I’m really thankful to everyone at Living My Way. It’s got me the life I want to live.

I just wanted to say a HUGE well done to the team. You are all stars! 24 hours to process payment of our Invoices is an outstanding effort. I am currently dealing with 10 different Plan Managers and Living My Way surpasses them all in terms of payment time. Thanks so much for the great effort.

The Plan Management team have always been very helpful when I’ve had questions about my sons funding and how it can be used and they’ve provided ample warning when funds were about to run out

What I like best about Living My Way is they have taken stress from my life in managing my plan and invoices, and helping with anything I am concerned about or information I need about my plan and NDIS.

They got me the best wheelchair against all odds and the best NDIS again against all odds. I feel truly cared for.​

I have achieved a full and wonderful life in every way and my disability hasn't once held me back. This would have been very different if I hadn't had the support of Self-Directed Living. It is my passion to enable others with disabilities to access the services that Living My Way offer.

I do my own recruitment, rosters and day to day management, liaise with my staff and rostering them. I really enjoy doing this. At the end of the day, I am the person they answer to. It's very important to me to have control and choice... My work day can change but I can control and negotiate changes as I manage my staff. I learned a lot of skill negotiating and dealing with people.

A truly wonderful Service Provider!!!

Thank you for your assistance during our NDIS journey past, present, future.

All staff are very polite, friendly and helpful. A good team!

Love the LMW team! Especially Gail who has always been there when I’ve needed something.

It’s the little things in my life that make the difference, the things other people might take for granted because they are able-bodied. Living My Way has given me the freedom and flexibility to enjoy those little things every day, with those I care about.