Customer Engagement Coordinator | Hybrid Role | Not-for-Profit Growth Opportunity
Join Us During an Exciting Period of Growth and Transformation!
Are you a customer-focused professional with experience in participant intake, onboarding, customer engagement or disability services?
Living My Way is continuing to strengthen and expand our growth and engagement capabilities. As part of this exciting period of growth, we are seeking a Customer Engagement Coordinator to support participant acquisition, onboarding and engagement across our services.
This is a rewarding and varied role where you'll be the first point of contact for many prospective participants and families, helping them navigate available services and supports while ensuring a positive and seamless customer experience from initial enquiry through to service commencement.
If you enjoy building relationships, supporting people through important life decisions and making a meaningful impact in the disability sector, we'd love to hear from you.
Why join us?
At Living My Way, you’ll be part of a welcoming, values-driven organisation committed to empowering people with disability to live independently. We offer:
- A culture of professional development – we invest in your growth
- Work-life balance – flexible and hybrid working arrangements
- An inclusive and supportive environment - your contribution matters
- Not-for-profit salary packaging – increase your take-home pay
- Additional leave benefits – RDOs, purchased leave, and leave loading
- Free on-site parking – Menai Head Office
About us
Living My Way is a trusted, member-based not-for-profit organisation with over 30 years’ experience supporting people with disability to live independently with choice and control. We are committed to delivering high-quality services while empowering people with disability to achieve their goals and live life their way.
About the role
Reporting to the Manager Growth and Engagement, the Customer Engagement Coordinator plays a key role in supporting participant acquisition, onboarding and engagement across Living My Way's services.
You will be responsible for managing enquiries, coordinating participant onboarding, maintaining accurate records and supporting positive customer experiences throughout the participant journey.
This role also represents Living My Way at community events and industry activities, helping to strengthen relationships, build brand awareness and support organisational growth.
This is a full time role located in the Sutherland Shire (hybrid).
Key responsibilities
- Acting as a first point of contact for participant and family enquiries
- Coordinating participant intake and onboarding activities across multiple services
- Supporting participants through onboarding, documentation and service commencement processes
- Maintaining regular communication and follow-up with participants, families and referral partners
- Ensuring accurate and timely data entry within CRM systems
- Maintaining participant records and supporting reporting requirements
- Attending community events, expos and information sessions to represent Living My Way
- Building positive relationships with participants, families and sector stakeholders
- Supporting participant retention and engagement initiatives
- Working collaboratively with internal teams to deliver a positive customer experience
About you
You are organised, customer-focused and enjoy helping people navigate services and supports. You have strong attention to detail, excellent communication skills and understand the importance of creating positive first impressions.
You will also bring:
- Experience in a coordination, intake, administration or customer service role within disability, health or community services
- Sound understanding of the NDIS participant journey and service environment
- Experience maintaining accurate records within CRM or client management systems
- Strong communication, organisational and stakeholder engagement skills
- Ability to manage competing priorities while maintaining quality and accuracy
- Experience using Microsoft Office 365 and customer management systems
- Current Driver's Licence and willingness to travel
Highly regarded:
- Experience supporting participant onboarding or intake within NDIS, DSOA or iCare environments
- Experience attending community events, expos or stakeholder engagement activities
- Experience working across multiple service streams or funding models
What Makes This Role Rewarding?
- Competitive salary package
- Hybrid working model
- Rostered Day Off (RDO) program
- Purchased leave options
- Annual leave loading
- Salary packaging benefits
- Free on-site parking
- Ongoing learning and career development
- Opportunity to contribute to participant growth and engagement outcomes
- Strong commitment to Diversity, Inclusion and empowerment.
How to apply
If you're looking for a role where you can make a meaningful impact while helping people with disability access the services and supports they need, we'd love to hear from you.
Please submit your CV and a brief cover letter outlining your suitability for the role.
For further information, please contact Sandra De Jesus on 0499 984 880 or email [email protected]
Applications close: Friday 19 June 2026
No agencies.