As a provider of disability services that was established by people with disability and their families, we are committed to upholding your rights and delivering quality services and supports that meet your individual needs.
Our Charter of Rights represents our commitment to you and guides our service delivery.
What you can expect from us
As a Member or participant of Living My Way, you have the right to:
- Safe and high-quality services and supports that respect your choices, capabilities, interests and personal circumstances, and promote your health, wellbeing and achievement of goals.
- Be treated fairly, with dignity and respect and without discrimination, violence, abuse, neglect or exploitation.
- Have your identity, culture, diversity, values and beliefs respected.
- Be actively involved in decisions relating to your services and supports.
- Have the people you want and trust included in planning and decision making.
- Be supported to make informed decisions about your life including where these choices may involve taking risks (dignity of risk).
- Privacy and confidentiality and have your personal information protected.
- Support to enable you to access the services you need, such as an advocate of your choosing.
- Be treated fairly, with dignity and respect and without discrimination, violence, abuse, neglect or exploitation.
- Have your enquiries and complaints dealt with fairly and promptly.
- Open, clear information about terms and conditions of using our services.
- A well-managed organisation that welcomes your engagement and meets relevant legislation, regulations and quality standards.
