Disability inclusion is a fundamental human right. UNICEF describes disability inclusion as creating societies where everyone, regardless of how they move, communicate, think or interact can participate equally.
That’s why the words we use matter. In disability support services, language can either reinforce outdated assumptions or actively promote dignity, respect and a true sense of belonging.
Using disability-inclusive and accessible language means recognising people as individuals first and ensuring our communication reflects respect, choice and lived experience.
Putting people first
At Living My Way, we always put the person first before the disability. We recognise that disability is just one part of someone’s life, it does not define who they are.
Using person-centred language supports better disability services. When people are seen and spoken about as individuals, rather than just labels or conditions, they are more likely to be recognised and respected as decision makers in their own lives.
Accessible language is inclusive language
Accessible language goes beyond disability terminology. It is about making information easy to understand, regardless of someone’s background, education, cognitive style or communication needs.
In the disability support service space, this means:
- Using clear, plain language
- Avoiding unnecessary acronyms or explaining them when used
- Breaking information into manageable sections
- Being direct and respectful, without talking down to people
Accessible language supports choice and control. When information is clear, people can make informed decisions about their supports, services and lives.
Avoiding assumptions
One of the biggest barriers created by language is assumption. Assumptions about what people can or cannot do, what they want, or what kind of life they should lead.
Disability-inclusive language avoids framing disability as something tragic, inspirational or something that needs to be “fixed”. Instead, it recognises that people with disability live full, complex lives, just like everyone else.
For example, rather than saying someone “suffers from” a disability, it is more accurate and respectful to simply state that a person has a disability. This removes judgement and focuses on reality rather than emotion.
Listening to lived experience
Language evolves, and the best guide is always lived experience. People with disability are not a single group, and preferences can vary. Some people may identify strongly with disability identity, while others prefer more neutral language.
The most important thing is to listen, stay open, and be willing to adapt. Respectful language starts with respect for people’s voices and choices.
In disability care services in Sydney, this means checking in, asking questions when appropriate and recognising that the person receiving support is the expert in their own life.
Why this matters in disability support
Language sets the tone for every relationship. In disability support services, using respectful and accessible communication helps builds trust, confidence and partnership.
When people feel heard and respected, disability support becomes collaborative rather than transactional. It shifts the focus from “providing care” to supporting people to live life their way.
That is why disability-inclusive language is not a nice extra. It is a foundation of good disability support.
A shared responsibility
Creating inclusive language is not just the responsibility of people with disability. It is something we all contribute to, whether we are disability Support Workers, disability service providers, family members or community members.
By choosing words carefully, staying open to learning, and centring people in our language, we help create a more inclusive and respectful community for everyone.
At Living My Way, language is part of how we show respect, support independence and honour the voices of the people we work alongside every day.